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US DOT launches enforcement action against Air Canada over refund delays

US DOT launches enforcement action against Air Canada over refund delaysUS DOT launches enforcement action against Air Canada over refund delaysUS DOT launches enforcement action against Air Canada over refund delays

The U.S. Department of Transportation’s Office of Aviation Consumer Protection (OACP) has filed a formal complaint against Air Canada with an Administrative Law Judge regarding the carrier’s failure to provide refunds in a timely manner to thousands of consumers who requested them for flights to or from the United States that the carrier cancelled or significantly changed. The OACP is seeking a civil penalty of $25,550,000 for Air Canada’s “extreme delays in providing the required refunds”. The civil penalty amount is based on a variety of factors, such as the consumer harm caused by the violations. The penalty is also

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